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Booking confirmation templates for hotels and travel

Travellers keep their booking confirmation on WhatsApp and look for it again at check-in. Put everything they need in one place: dates, guests, amount paid, balance due, and a PDF voucher or invoice in the header.

When to send

  • Immediately after the booking or advance payment
  • A day or two before arrival
  • On the day of a tour or pickup

4 ready-to-copy templates

Variables like {{1}} are filled in for each customer when you send. Change the wording to fit your business, and give Meta a realistic example for every variable when you submit.

hotel_booking_confirmed

Utility

[Document: booking voucher PDF]

Hi {{1}}, your stay at {{2}} is confirmed. Booking ID: {{3}} Check-in: {{4}} Check-out: {{5}} Guests: {{6}} Your voucher is attached. Reply here for any special request.

{{1}}
Guest name (Sanjay)
{{2}}
Property name (Hilltop Homestay, Mussoorie)
{{3}}
Booking ID (HB-2210)
{{4}}
Check-in date and time (14 Nov, 12 PM)
{{5}}
Check-out (16 Nov, 11 AM)
{{6}}
Guests (2 adults, 1 child)

tour_booking_confirmed

Utility

Hi {{1}}, your {{2}} package is confirmed for {{3}}. Amount received: ₹{{4}}. Balance ₹{{5}} is due by {{6}}. Your itinerary will follow in this chat.

{{1}}
Traveller name (Pooja)
{{2}}
Package (Kerala 5N/6D)
{{3}}
Travel dates (2–7 Dec)
{{4}}
Advance (20,000)
{{5}}
Balance (38,000)
{{6}}
Due date (20 Nov)

pre_arrival_info

Utility

Hi {{1}}, we look forward to welcoming you on {{2}}. Check-in is from {{3}}. Directions: {{4}}. Please share your expected arrival time by replying here.

Share arrival time
{{1}}
Guest name (Sanjay)
{{2}}
Date (14 Nov)
{{3}}
Time (12 PM)
{{4}}
Landmark or map link (2 km after Kempty Falls turn)

pickup_details

Utility

Hi {{1}}, your pickup for {{2}} is at {{3}} from {{4}}. Driver: {{5}}. Have a great trip!

{{1}}
Traveller name (Pooja)
{{2}}
Tour (Day 1 – Munnar transfer)
{{3}}
Time (7:30 AM)
{{4}}
Pickup point (Hotel lobby)
{{5}}
Driver name and number (Ravi, 98xxxxxx10)

Tips to get these approved

  • Attach the voucher or invoice as a document header. Header media is set when sending, so each guest gets their own file.
  • Keep offers ("book your next trip and save") out of booking confirmations, or Meta will treat them as Marketing.
  • Use the same template in Hindi and English if many of your guests prefer Hindi.

Frequently asked questions

Can I send a PDF voucher with the confirmation?

Yes. Create the template with a document header and attach each guest's PDF when sending.

Can my team chat with the guest after the confirmation?

Yes. When the guest replies, the 24-hour service window opens and your team can reply freely from the shared inbox.

Send them with auton8n