Who in my team can see patient chats?

Only the team members you invite, with the permissions you give them. Chats can be assigned to a specific person.

Can we send reports on WhatsApp?

Yes, as documents in the chat. Share reports only with the patient's consent and follow the medical rules that apply to your practice.

Healthcare

WhatsApp appointment requests and reminders for clinics

Take appointment requests on WhatsApp, send patients reminders, answer common questions any time of day, and keep your front desk free for the patients in front of them.

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Appointment requests in chat Reminder messages 24/7 answers

Use cases

How clinics use auton8n

Less time on the phone, fewer missed appointments.

Appointment requests

Patients send the service, doctor and preferred time through a WhatsApp form. Your front desk confirms the slot and it goes into the appointments list.

Reminders

Send reminder messages before visits with an approved template to reduce no-shows and last-minute gaps.

Answers to common questions

Timings, location, fees and preparation instructions answered instantly, day and night.

Reports and documents

Share reports, prescriptions and instructions as documents, with the patient's consent.

Follow-ups after the visit

Check in after treatment and remind patients about their next visit or medicines.

Health camps and announcements

Tell opted-in patients about health camps, new services and holiday timings.

Sample flow

A patient's appointment request

A simple flow that keeps your front desk in control of the schedule.

1. Menu

Patients choose Book appointment, Timings & fees, Location or Talk to reception.

2. Request form

A WhatsApp form asks for the patient's name, doctor or service and preferred day and time.

3. Reception confirms

The request lands in the shared inbox. Reception checks the schedule and adds the appointment in auton8n.

4. Confirmation

The patient gets a confirmation template with the doctor, date, time and clinic address.

5. Reminder

The day before, a reminder template with Confirm / Reschedule buttons goes to everyone booked for tomorrow.

Features used

The auton8n features behind it

Appointment Booking

Services, staff and an appointments list for your front desk.

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No-code Flow Builder

Menus and question flows for patient enquiries.

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AI Support Agent

Answers common questions from your own clinic information.

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Broadcast Campaigns

Reminders and announcements to opted-in patients.

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Message templates

Sample WhatsApp templates for clinics & healthcare

Copy, adapt and submit them to Meta for approval. Utility templates are for a specific booking, order or payment; Marketing templates go only to people who opted in.

clinic_appointment_confirmed

Utility

Hi {{1}}, your appointment with {{2}} is confirmed for {{3}}. Please bring your previous prescriptions and reports. Clinic address: {{4}}. See you then!

{{1}}: Patient name (Mrs. Sharma)
{{2}}: Doctor (Dr. Anjali Rao)
{{3}}: Date and time (Thu 30 Oct, 5:30 PM)
{{4}}: Address (Shop 4, Sunrise Complex, Indore)

clinic_followup_visit

Utility

Hi {{1}}, {{2}} advised a follow-up visit around {{3}}. Reply with a convenient day and time and we will confirm your slot.

Book follow-up

Call me

{{1}}: Patient name (Mr. Iyer)
{{2}}: Doctor (Dr. Mehta)
{{3}}: Date (first week of November)

clinic_report_ready

Utility

Hi {{1}}, your {{2}} report from {{3}} is ready. You can collect it at the clinic, or reply here to receive it on WhatsApp.

{{1}}: Patient name (Ms. Khan)
{{2}}: Test (blood test)
{{3}}: Date (27 Oct)

More ready-to-copy templates: Appointment reminders · Feedback & review requests

FAQs

Questions from clinics

Patients send a booking request (service, doctor, preferred date and time) in the chat or through a WhatsApp form. Your team checks the schedule, adds the appointment in auton8n and sends the confirmation template. Patients do not book directly into your calendar.