Privacy Policy

This Privacy Policy explains how auton8n ("auton8n", "we", "us") collects, uses, shares and protects personal data when you visit https://auton8n.in, create an account or use the auton8n platform (the "Service"). It is published under the Information Technology Act, 2000, its rules, and the Digital Personal Data Protection Act, 2023.

1. Information we collect

• Account information: your name, email address, phone number, business name and password (stored only in hashed form).
• Billing information: your plan, amount paid, transaction ID and, for UPI payments, the UPI reference (UTR) and payment screenshot you upload. Card, net-banking and wallet details are handled by our payment gateways (such as Razorpay, Stripe and PayPal) and are never stored by us.
• Data from connected Meta accounts: when you connect a WhatsApp Business Account, Facebook Page or Instagram professional account through Meta's login, we receive the account and phone number IDs, names, message templates and access tokens needed to run it, and the messages, media and contact details that your customers send to that account.
• Data you add to the Service: contact lists, tags, notes, orders, form responses, appointments, campaign content, chatbot flows and knowledge-base documents.
• Usage and device data: IP address, browser type, pages visited, actions in the dashboard and error logs.
• Communications: emails and messages you send to our support team.

2. How we use information

• To provide the Service: sending and receiving messages on your behalf, running campaigns, flows and automations, and showing reports.
• To process payments, activate plans, issue invoices and prevent fraud.
• To provide support and send service messages such as security alerts, payment receipts and important changes.
• To keep the Service secure, detect abuse and spam, and meet our legal obligations.
• To improve the Service using aggregated usage data.
• To send product news and offers, only if you have agreed to receive them. You can unsubscribe at any time.

3. AI features

When you turn on AI features (AI replies, the AI support agent, reply suggestions or building flows with AI), the relevant message text and the business information you provided are sent to third-party AI model providers to generate a response. We send only what is needed for that response, through the providers' business API services, and we do not sell this data. AI features are optional and can be switched off at any time.

4. Data from Meta platforms

We use data received from WhatsApp, Facebook and Instagram only to provide the features you have turned on, in line with Meta's Platform Terms and Developer Policies. We do not sell or license this data, do not use it for advertising outside the Service, and do not share it with data brokers. You can disconnect your accounts at any time and ask us to delete the data as described on our Data Deletion page.

5. Your customers' data

For the contacts and conversations of your own customers, you are the data fiduciary (controller) and auton8n processes that data on your instructions. You are responsible for getting your customers' opt-in before messaging them on WhatsApp, as required by the WhatsApp Business Messaging Policy, and for answering their privacy requests. We will help you do so.

6. Sharing of information

We do not sell personal data. We share it only with:

• Meta Platforms (WhatsApp, Facebook, Instagram), to deliver and receive your messages;
• payment gateways, to process payments;
• cloud hosting, email delivery and AI model providers who work for us under confidentiality obligations;
• authorities, when required by law or to protect rights, safety and security;
• a successor business, if we are involved in a merger or acquisition, under this same policy.

7. Data retention

We keep your data while your account is active. When you close your account or ask us to delete your data, we delete it within 30 days, except records we must keep by law, such as invoices and payment records, which are kept for the period that tax and accounting laws require. Security logs are kept for a limited period.

8. Security

We use reasonable security practices, including encrypted connections (HTTPS), hashed passwords, access controls, separation between customer accounts and regular backups. No system is completely secure. If a personal data breach affects you, we will inform you and the authorities as the law requires.

9. Your rights

You can ask to access, correct, update or erase your personal data, withdraw consent, nominate another person to exercise your rights, and raise a grievance. Email support@auton8n.in from your registered email address. Withdrawing consent does not affect processing already done.

10. Cookies

We use essential cookies to keep you signed in and remember preferences such as theme and language. We do not use third-party advertising cookies. When you connect WhatsApp or Facebook, Meta's login window may set its own cookies under Meta's privacy policy.

11. Children

The Service is meant for businesses and is not directed to anyone under 18. We do not knowingly collect data from children.

12. Transfers outside India

Some of our service providers, such as Meta and AI model providers, may process data outside India. We use providers that protect data with appropriate safeguards and only where the law allows.

13. Changes to this policy

We may update this policy from time to time. The latest version is always on this page with its last-updated date. We will tell you by email or in the dashboard about important changes.

14. Contact and Grievance Officer

Email: support@auton8n.in, phone: +91 86790 15977.

We acknowledge every complaint within 48 hours and resolve it within one month of receiving it.