How does the contact masking / privacy control feature work?

Admins can enable contact masking in settings. Once activated, phone numbers are masked on the screen (e.g. +1 •••• ••-9922). Agents can send and receive texts, but cannot view or export complete contact numbers.

Can we write notes to other team members during a chat?

Yes. Private Internal Notes can be written directly on the chat flow. They are highlighted with a distinct yellow theme and are completely invisible to customers.

How do AI suggestions and text transformation work?

Our integrated LLM evaluates the client question and context to draft a reply instantly. Agents can hit the "Suggest Reply" button to insert it or use the rewrite panel to adjust tone guidelines.

Omnichannel Team Hub

One Unified Shared Inbox for Collaboration

Stop sharing phones or scanning QR codes. Bring all WhatsApp and Instagram conversations into one shared inbox. Help your agents close leads 10x faster with integrated AI.

Get Started

Multi-Agent Routing AI Response Suggestion Mask Numbers (Privacy)

Shared team inbox for WhatsApp, Instagram, Facebook and Telegram chats with lead stages

Interactive Sandbox

Take the Team Inbox for a Test Drive

Click agent assignments, generate replies using simulated AI, and experience the UI in real-time.

auton8n team inbox with the chat list, an open conversation and the contact's details

Engineered for Results

Everything You Need to Automate Customer Success

Unified Inbox Dashboard

Consolidate customer messages from the WhatsApp API and Instagram DMs into one view. No orphan conversations.

Smart Agent Routing

Assign conversations manually or setup automated routing parameters to balance workflow queues across support departments instantly.

AI Suggested Replies

Generate context-appropriate answers dynamically in the text area based on user ticket histories. Review, insert, and send in 1-click.

Transform Message Tones

Improve message copy drafts. Rephrase drafts instantly to sound highly professional, friendly, or compact before dispatching.

Private Internal Notes

Discuss issues directly on the client timeline. Leave private mentions and agent coordination notes completely hidden from customers.

Customer Number Masking

Secure business data. Mask client telephone numbers from agents to protect databases, reduce information leakage, and enforce compliance.

Team inbox with agent assignment, AI call assistant, notes and media for a WhatsApp chat

Team Collaboration

Build Better Collaborations Behind the Scenes

Enable your agents to coordinate on customer issues in real-time. Share labels, leave private internal instructions, and track agent activity logs without switching windows.

Prevent Collision & Duplicate Replies

See who is viewing or replying to a chat in real-time to avoid sending overlapping answers.

Assign Shared Tags & Filters

Classify contacts using global tags like "Refund" or "VIP Inquirer" so any agent can search and filters queues.

Performance Impact

Grow Your Business on Solid Numbers

See how adding a multi-agent Shared Inbox affects key business performance indicators. By automating drafts and routing chats instantly, teams respond faster and keep customers happier.

75%

Quicker Response Times

AI drafting tools and canned templates help agents resolve customer queries in seconds.

10x

Productivity Boost

Multiple support agents work simultaneously under a single profile number.

Missed Messages

Shared visibility prevents messages from slipping through shifts unhandled.

FAQs

Got Questions about the Shared Inbox?

No. The entire workspace runs on a single official WhatsApp Business API profile or social page. Support agents login through their own dashboard accounts and share access dynamically.