Terms and Conditions

These Terms and Conditions ("Terms") are an agreement between you and auton8n ("auton8n", "we", "us") for the use of https://auton8n.in and the auton8n platform (the "Service"). By creating an account or using the Service you accept these Terms. If you accept them for a business, you confirm that you are authorised to bind that business.

1. The Service

auton8n is a software-as-a-service platform for business messaging on WhatsApp, Instagram and Facebook, built on the official WhatsApp Business Platform from Meta. It has been available since July 2026. Some features depend on Meta and on other third parties, and may change when they change their products or policies.

2. Eligibility and your account

• You must be at least 18 years old and use the Service for business purposes.
• Give accurate information and keep it up to date.
• Keep your password safe. You are responsible for everything done through your account, including by team members you invite.
• Tell us at once if you suspect unauthorised use of your account.

3. Plans, prices and payment

• Plans, limits and prices are shown on our website and on the Subscriptions page, in Indian Rupees (INR) unless stated otherwise. Taxes such as GST are added where applicable.
• Plans are paid in advance for the billing period shown (monthly, quarterly or half-yearly). Your plan stays active for the period you paid for. To continue, renew before it ends.
• Payments are made through secure payment gateways (such as Razorpay, Stripe or PayPal) or by UPI. UPI payments are activated after we verify the UPI reference (UTR).
• WhatsApp messaging charges set by Meta are separate from our plan price and are paid to Meta through the payment method on your WhatsApp Business Account, unless your plan says otherwise.
• We may change prices for future billing periods. We will tell you before the change applies to you.

4. Cancellation and refunds

You can cancel at any time. Refunds are handled as described in our Refund & Cancellation Policy.

5. Acceptable use

You agree to follow the WhatsApp Business Terms, the WhatsApp Business Messaging Policy and Commerce Policy, Meta's Terms and Community Standards, and all applicable laws. In particular, you will not:

• message people who have not opted in to hear from you, or send spam;
• send unlawful, misleading, abusive, hateful or adult content, or promote goods and services that Meta or the law prohibits;
• collect sensitive data such as card numbers or passwords through chats without a lawful basis;
• try to break, overload, reverse engineer or get unauthorised access to the Service;
• resell or sub-license the Service without our written permission.

Meta may restrict or ban WhatsApp numbers or accounts that break its policies. We are not responsible for actions Meta takes on your accounts.

6. Your content and data

You own the content and data you add to the Service, including your contacts and conversations. You give us permission to host, process and transmit it only to provide the Service to you. You are responsible for having the right to use that data and for getting the consents the law requires. Our use of personal data is explained in our Privacy Policy.

7. AI features

AI replies and AI-generated content can be wrong or incomplete. Check important information before you rely on it. You are responsible for the messages sent from your account, including automated ones.

8. Third-party services

The Service connects to third-party services such as Meta, payment gateways, Shopify and WooCommerce. Their own terms apply to your use of them, and we are not responsible for their availability, decisions or changes.

9. Availability and support

We work to keep the Service available and secure, but we do not guarantee that it will be uninterrupted or error-free. We may carry out maintenance, which we try to schedule at quiet times. Support is available by email.

10. Suspension and termination

You may stop using the Service and close your account at any time. We may suspend or close an account that breaks these Terms or Meta's policies, fails to pay, or puts the Service or other users at risk. Where possible we will warn you first. After closure your data is deleted as described in our Privacy Policy.

11. Intellectual property

The Service, its software, design and brand belong to auton8n. These Terms give you a limited, non-exclusive, non-transferable right to use the Service during your subscription. If you send us feedback, we may use it without any obligation to you.

12. Disclaimer and limitation of liability

The Service is provided "as is" and "as available". To the extent the law allows, we are not liable for indirect or consequential losses, lost profits, lost data or business interruption, or for actions taken by Meta or other third parties. Our total liability for any claim is limited to the fees you paid us in the three months before the claim arose.

13. Indemnity

You will compensate us for claims, losses and costs caused by your breach of these Terms, your content, or your messages to your customers.

14. Governing law and disputes

These Terms are governed by the laws of India. Please contact our Grievance Officer first, and we will try to resolve any dispute amicably. If it cannot be resolved, the courts at the place of our registered office have exclusive jurisdiction.

15. Changes to these Terms

We may update these Terms. The latest version is always on this page with its last-updated date. If you keep using the Service after a change, you accept the updated Terms.

16. Contact

Email: support@auton8n.in, phone: +91 86790 15977.

We acknowledge every complaint within 48 hours and resolve it within one month of receiving it.