WhatsApp automation for travel agencies and tour operators
Answer holiday package enquiries in seconds, share itineraries and payment links, and send booking confirmations, reminders and trip-day updates on the app your travellers already check.
Get StartedHow travel businesses use auton8n
From the first enquiry to the post-trip review, every step can happen on WhatsApp.
Instant package enquiries
A chatbot asks for destination, dates, number of travellers and budget, then saves the lead for your team.
Itineraries and brochures
Send PDF itineraries, hotel photos and videos in the chat instead of long email threads.
Advance and balance payments
Share payment links for the booking amount and send polite reminders before the balance is due.
Booking confirmations
Send confirmations and vouchers with the traveller's details using approved message templates.
Trip-day updates
Share pickup times, driver details and last-minute changes with every traveller at once.
Reviews and repeat trips
Ask for feedback after the trip and send festive and seasonal offers to travellers who opted in.
A holiday enquiry, start to finish
What a Click-to-WhatsApp ad or website enquiry can look like in the flow builder.
1. Greeting and menu
The bot welcomes the traveller and offers buttons: Holiday packages, Flights & hotels, Talk to an agent.
2. Trip details form
A WhatsApp form asks destination, travel month, number of adults and children, and budget range.
3. Tag and assign
The lead is tagged (for example goa, family, dec) and assigned to the agent who handles that destination.
4. Itinerary and quote
The agent sends a PDF itinerary and price from the shared inbox, with a payment link for the advance.
5. Follow-up
If there is no reply in two days, a follow-up template asks whether they need changes to the plan.
The auton8n features behind it
No-code Flow Builder
Build the enquiry bot and follow-ups without code.
Learn more about No-code Flow BuilderBroadcast Campaigns
Send offers and trip updates to opted-in travellers.
Learn more about Broadcast CampaignsShared Team Inbox
Let your whole sales team answer from one WhatsApp number.
Learn more about Shared Team InboxWhatsApp Forms
Collect traveller names, ID details and preferences inside the chat.
Learn more about WhatsApp FormsSample WhatsApp templates for travel agencies
Copy, adapt and submit them to Meta for approval. Utility templates are for a specific booking, order or payment; Marketing templates go only to people who opted in.
travel_quote_followup
MarketingHi {{1}}, did you get a chance to look at the {{2}} itinerary we shared? Reply here if you want to change dates, hotels or the budget, and we will update the quote.
- {{1}}
- Traveller name (Rohan)
- {{2}}
- Trip (Goa 4N/5D family)
travel_documents_reminder
UtilityHi {{1}}, for your {{2}} booking {{3}}, please send clear photos of {{4}} by {{5}} so we can complete the reservations.
- {{1}}
- Traveller name (Rohan)
- {{2}}
- Trip (Dubai 5N)
- {{3}}
- Booking ID (TRV-8812)
- {{4}}
- Documents (passport front and back pages)
- {{5}}
- Date (10 Nov)
trip_day_update
UtilityHi {{1}}, today's plan for {{2}}: pickup at {{3}} from {{4}}. Your driver is {{5}}. Have a wonderful day!
- {{1}}
- Traveller name (Rohan)
- {{2}}
- Trip day (Day 2 – North Goa tour)
- {{3}}
- Time (9:00 AM)
- {{4}}
- Place (hotel lobby)
- {{5}}
- Driver name and number (Suresh, 98xxxxxx21)
More ready-to-copy templates: Payment & fee reminders · Booking confirmations · Festival offers (Diwali & more)