Sell, update and support your shoppers on WhatsApp
Send Shopify and WooCommerce order updates automatically, show your catalog in the chat, answer product questions with AI and announce launches and sales to opted-in customers.
Get StartedHow online stores use auton8n
The messages shoppers actually read.
Order updates
Order confirmations, shipping and delivery updates sent automatically from your store.
Catalog in the chat
Shoppers browse your WhatsApp catalog and ask about products without leaving the app.
Payment links
Send payment links for custom orders and follow up on unpaid ones.
AI answers
Answer size, shipping and return questions instantly from your own store information.
Launches and sales
Announce new collections and festive sales to customers who opted in.
Returns and support
Handle returns and complaints as a team from one shared inbox.
Order to repeat purchase
Messages a Shopify or WooCommerce store can send through auton8n.
1. Order webhook
Your store sends each new order to an auton8n e-commerce webhook mapped to an order confirmation template.
2. COD check
COD orders get a confirm / cancel template; the reply is tagged so only confirmed orders are packed.
3. Shipping updates
Shipped and delivered updates go out as Utility templates with a tracking button.
4. Questions
Size, delivery and return questions are answered by the AI agent from your store policies, with hand-over to the team.
5. Win-back
Opted-in buyers get launch and festive campaigns segmented by what they bought before.
The auton8n features behind it
Sample WhatsApp templates for e-commerce & d2c
Copy, adapt and submit them to Meta for approval. Utility templates are for a specific booking, order or payment; Marketing templates go only to people who opted in.
d2c_order_confirmed
UtilityHi {{1}}, thank you for shopping with us! Order {{2}} ({{3}}) is confirmed and will be shipped within {{4}}. Thank you!
- {{1}}
- Customer name (Isha)
- {{2}}
- Order number (#21045)
- {{3}}
- Items (1 × Vitamin C serum)
- {{4}}
- Dispatch time (24 hours)
d2c_cod_confirm
UtilityHi {{1}}, please confirm your cash on delivery order {{2}} for ₹{{3}} so we can ship it.
- {{1}}
- Customer name (Isha)
- {{2}}
- Order number (#21046)
- {{3}}
- Amount (899)
d2c_back_in_stock
MarketingHi {{1}}, good news: {{2}} is back in stock. You asked us to tell you, so here it is before it sells out again.
- {{1}}
- Customer name (Isha)
- {{2}}
- Product (Rose water toner 200 ml)
More ready-to-copy templates: Order confirmation · COD order confirmation · Shipping & delivery updates · Abandoned cart · Festival offers (Diwali & more) · Welcome messages