WhatsApp for hotels, resorts and homestays
Answer room and rate enquiries instantly, send booking confirmations with vouchers, collect guest details before arrival and win repeat guests with direct-booking offers.
Get StartedHow hotels use auton8n
Guests already message you on WhatsApp. Answer faster and keep the booking direct.
Room and rate enquiries
A bot shares room types, photos, tariffs and policies, and asks for dates and number of guests.
Confirmations and vouchers
Send the booking confirmation with a PDF voucher or invoice as soon as the advance is received.
Pre-arrival details
Ask for arrival time and ID photos before check-in, so the front desk is ready.
In-stay requests
Guests ask for room service, housekeeping or a cab in the chat; staff answer from the shared inbox.
Reviews after checkout
Ask about the stay at checkout and invite happy guests to leave a review.
Direct repeat bookings
Send season and festival offers to past guests who opted in, and save OTA commission.
A room enquiry that becomes a direct booking
How a guest who messages from your website or Instagram can be handled.
1. Instant reply
The bot greets the guest and shares room types with photos and starting tariffs.
2. Dates and guests
A WhatsApp form collects check-in and check-out dates, guests and special requests.
3. Reservations team
The request reaches the shared inbox; staff check availability and send the quote with a payment link.
4. Confirmation
Once the advance is paid, a Utility template sends the confirmation with the voucher.
5. Before arrival
Two days before, guests get directions and are asked for their arrival time.
The auton8n features behind it
Shared Team Inbox
Reservations and front desk answer from one number.
Learn more about Shared Team InboxWhatsApp Forms
Dates, guests and ID details collected inside WhatsApp.
Learn more about WhatsApp FormsSample WhatsApp templates for hotels & homestays
Copy, adapt and submit them to Meta for approval. Utility templates are for a specific booking, order or payment; Marketing templates go only to people who opted in.
stay_confirmed
Utility[Document: booking voucher PDF]
Hi {{1}}, your stay at {{2}} is confirmed from {{3}} to {{4}} for {{5}}. Your voucher is attached. Reply here for airport pickup or any special request.
- {{1}}
- Guest name (Mr. Kapoor)
- {{2}}
- Property (Lake View Resort, Udaipur)
- {{3}}
- Check-in (14 Nov)
- {{4}}
- Check-out (16 Nov)
- {{5}}
- Guests (2 adults)
pre_arrival_checkin
UtilityHi {{1}}, we look forward to hosting you on {{2}}. To save time at check-in, please send a photo of a government ID for each guest by replying here. Check-in starts at {{3}} on the day of arrival.
- {{1}}
- Guest name (Mr. Kapoor)
- {{2}}
- Date (14 Nov)
- {{3}}
- Time (1 PM)
direct_booking_offer
MarketingHi {{1}}, thank you for staying with us at {{2}}. Planning your next getaway? Book directly on WhatsApp and get {{3}} on your next stay.
- {{1}}
- Guest name (Mr. Kapoor)
- {{2}}
- Property (Lake View Resort)
- {{3}}
- Benefit (free breakfast and late checkout)
More ready-to-copy templates: Booking confirmations · Feedback & review requests