WhatsApp appointments and re-booking for salons and spas
Take appointment requests in the chat, remind clients before their slot, nudge them when it is time for the next visit and fill quiet weekdays with offers for regulars.
Get StartedHow salons and spas use auton8n
Fewer calls during a busy shift, more repeat visits.
Appointment requests
Clients pick a service and preferred time in a WhatsApp form; reception confirms the slot.
Reminders
A reminder the day before with Confirm and Reschedule buttons.
Service menu and looks
Share your price list, packages and photos of recent work in the chat.
Re-booking nudges
Remind clients when a colour touch-up or facial is due, based on tags from their last visit.
Festive and wedding season
Announce bridal packages and festive offers to clients who opted in.
Feedback
Ask for a rating after each visit and invite happy clients to review you on Google.
From Instagram DM to booked chair
A salon flow that works while the team is busy with clients.
1. Enquiry
A client messages from Instagram or the wa.me link on your bio and sees the service menu.
2. Request
A WhatsApp form asks for the service, preferred stylist, day and time.
3. Confirm
Reception confirms the slot from the shared inbox and adds it to the appointments list.
4. Reminder
The day before, a reminder with Confirm / Reschedule buttons goes out.
5. Next visit
A few weeks later, clients tagged with a colour or facial service get a re-booking nudge.
The auton8n features behind it
Instagram & Facebook
Instagram DMs and comments in the same inbox.
Learn more about Instagram & FacebookSample WhatsApp templates for salons & spas
Copy, adapt and submit them to Meta for approval. Utility templates are for a specific booking, order or payment; Marketing templates go only to people who opted in.
salon_appointment_confirmed
UtilityHi {{1}}, your {{2}} with {{3}} is booked for {{4}}. Reply here if you need to change the time.
- {{1}}
- Client name (Pooja)
- {{2}}
- Service (hair colour and cut)
- {{3}}
- Stylist (Riya)
- {{4}}
- Date and time (Fri 31 Oct, 4 PM)
salon_rebook_reminder
MarketingHi {{1}}, it has been {{2}} since your last {{3}}. Shall we book your next appointment?
- {{1}}
- Client name (Pooja)
- {{2}}
- Time since visit (6 weeks)
- {{3}}
- Service (hair colour)
spa_package_balance
UtilityHi {{1}}, you have {{2}} sessions left in your {{3}} package, valid until {{4}}. Reply to book your next session.
- {{1}}
- Client name (Neeta)
- {{2}}
- Sessions left (3)
- {{3}}
- Package (6-session massage package)
- {{4}}
- Expiry date (31 Dec)
More ready-to-copy templates: Appointment reminders · Festival offers (Diwali & more) · Feedback & review requests